GOT QUESTIONS? WE'VE GOT ANSWERS!

Orders & Shipping

Orders & Shipping

Most X‑Tan orders ship from our salon in California, U.S.

Which countries do you ship to?

We proudly ship worldwide! X-Tan orders can be delivered anywhere that UPS or USPS serves. Shipping rates and delivery times vary by country and will be calculated at checkout.

Please note: Some regions may experience restrictions, additional fees, or longer delivery times due to customs regulations.

How long does processing take?

Orders are typically processed in 1–2 business days. You’ll receive tracking as soon as your package leaves our warehouse. During launches or sales, please allow a little extra time.

How long will my order take to arrive?

  • Domestic Orders (U.S.): Typically arrive within 1–4 business days, depending on your location.
  • International Orders: Delivery usually takes 1–4 weeks, depending on the destination and local customs processing.

Once your order is placed, you’ll receive tracking information as soon as it ships—usually by the next business day.

How much is shipping?

Rates are calculated at checkout based on weight, destination, and carrier.

Can I change or cancel my order?

You can cancel your order anytime before it ships, and we’ll issue a full refund within 24–72 business hours. Once an order has shipped, it can no longer be canceled and will fall under our return policy. If your return is approved, we’ll process your refund as soon as we receive the returned product(s).

How much is shipping?

Rates are calculated at checkout based on weight, destination, and carrier.

Returns & Exchanges

What’s your return policy?

If you need to return or exchange a product, you may do so within 7 days of delivery, provided the item is sealed and unused.

Please note: a 20% restocking fee and any applicable shipping costs will be deducted from your refund.

How do I start a return?

Email us at hello@xtansunless.com with your order number and the items you’d like to return.

When will I see my refund?

Once your return is received and inspected, refunds typically post in 4 weeks to the original payment method (bank processing times may vary).

What if my item arrives damaged or incorrect?

We’ll make it right. Please contact us within 48 hours of delivery with photos of the packaging and product, plus your order number.

Products & Ingredients

Do your solutions contain parabens or sulfates?

Our formulas are paraben‑free and designed with a skin‑first approach using thoughtfully selected botanicals and actives.

Are your products safe during pregnancy or breastfeeding?

Many customers use sunless tanning while pregnant or breastfeeding; however, please consult your healthcare provider before use. Avoid direct inhalation and nipple area; patch test first.

What is DHA?

Dihydroxyacetone (DHA) is the active ingredient in sunless tanning products. It works by reacting with the amino acids in the top layer of your skin to create a temporary tan.

At X-Tan, our blends are carefully developed to ensure even development and a natural-looking bronze — never orange, streaky, or harsh.

Do you test on sensitive skin?

Our skin‑first approach aims for gentle wear, but everyone’s skin is unique. Always patch test 24 hours before first use and avoid use on broken/irritated skin.

How do I know what solution shade will suite me?

Finding your perfect solution shade is easy with our Best Solution Quiz, which helps guide you based on your skin type, your desired results, and how you like to apply your tan.

Is X-Tan Sunless a U.S. brand?

Yes! X-Tan Sunless is proudly a U.S. brand, with most orders shipped directly from our salon in California, USA.

What is the difference between Obsidian and Obsidian X?

Obsidian has deep warm red-brown bronzers that gives off a sunkissed rich bronze. While Obsidian X has cool, deep violet-brown bronzers  that neutralizes unwanted golden tones.

Both can be used as a rapid and sweat resistant.

What is the DHA percentage of your solutions?

What are Bronzite sunless drops? 

Bronzite Sunless Drops are bronzing additives that allow spray tan artists to create a truly customized blend for each client. They’re designed to enhance and match every unique undertone, giving clients a flawless, tailored glow.

Spray Tan Pros & Studios

Do you offer professional solutions and equipment?

Yes—we support artists with pro‑grade solutions, retail add‑ons, and education.

How can I become a retailer or stockist?

Submit an application and our team will review eligibility and MOQs.

Apply here.

Do you have certifications or training?

Join thousands of artists leveling up with our certification courses and advanced trainings—visit spraytanclass.com.

Do you offer a rewards or referral program?

Yes! We love rewarding our X-Tan fam. Share your unique discount code with friends—when they make a purchase, they’ll save, and you’ll earn cash, too!

Learn more and sign up here.

Quick Links:

If you have more questions, feel free to email us at hello@xtansunless.com.